Wait a minute,.......there are a few of us here that have disabilities and use the VA. Sometimes they are slow to get things done, but no worse than working with any HMO. I can only speak for myself, but I have no complaints regarding any of the care that I receive, (I have 2, or more doc appt's every month), plus they provide me with all my meds, and incon supplies for free.
One thing that I know for certain is that if you have something that is "urgent", you don't have to wait for anything. I recently had an MRI done and I had to wait almost 6 weeks before they could do it just because they are trying to treat so many people. However, I was told the first day I made the appt for the MRI that if my need for the MRI was "urgent", they would get me in right away. That was the longest I've had to wait for anything with the VA. If I have a medical need, I can see my primary care doc, or the doc's assitant within 48 hours, and most the time the same day if needed. My experience with customer service is as good, if not better than any HMO I've experienced, and I DON'T have any co-pays. I can't say that about any private health insurance I have had in the past, and when I think of how much I'm saving by not paying any co-pays, plus all my incon supplies (diapers), I know I'm saving $800 - $1,000, EACH month and that figure does not include the cost of health insurance. I have no complaints,......customer service or anything else.
If you feel your are not receiving timely medical treatment let them know how you feel. I'm sure if there is a medical need, you will receive anything you need in a timely manner.
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