www.incontinentsupport.org

Adam Im late jumping in here. Im a veteran to incontinence I ve had many in the medical world use the word diaper Where is the issue?? thats what it is! No matter how you want to sugar coat it.

On another note Ive been using your products for some time very happy for the most part. One issue I have is the inability of your people to help us who are incontinent. Its more then apparent they have never walked the walk they only know what they have been told as Im sure you trained them. This being said the last order i place your call person was almost arguing with me over booster pads I finally said to her do you wear diapers or some other form of protection she said no So i told her how is it you can tell me anything? its not her fault she's doing the best she can. My husband has the same problem going to auto parts stores the guy at the counter often times has no clue. But he knows how to find the parts on his computer lol
have you ever thought about looking into your customer base and try to hire people to answer your phones that are walking the walk. I think this would benifit your customers and your overall business. That would put you way above any other company in your realm of business

..............................Sandy

Sandy, Thanks for your feedback. I'm sorry you didn't get the answer on booster pads you were seeking. I'm happy to work with you through direct message to better assist you personally, which can also help us in our training. We do hire people that have incontinence or related medical symptoms. Many of our employees have also been caregivers for family members with incontinence. We often receive resumes from customers looking for employment. Unfortunately, most of them live nowhere near Chicago and are unable to move here, which is a requirement at this point.

Adam,

Food for thought. I've been following this discussing since the beginning and fully understand the incontinence (incon) terminology issues. I have never understood the difference between pad, liner, or booster. To my knowledge, these three products accomplish the same but to an outsider buying any of these items for someone else may find their buying experience challenging, and perhaps embarrassing if they call customer service with questions regarding any of the incon products either with your company (NorthShore) or a different company.

I have some ideas that might be worth exploring. My first thought is to make shopping easy for everyone including those buyers shopping on behalf of the incon person. I was in one of our local drug stores (Walgreens) which is also a national chain drug store shopping on behalf of my 86 year young mother. At present, she is recovering from C6 vertebrae surgery and wrote out a list of items needed. I'm the incon person in our family, so buying a case of "Ensure" was an easy task all I needed to do was fine it. I was in Walgreens (drug store) placing items in the cart that she had written down for me. As I was looking for Ensure, I spotted a lady in the aisle with adult incon products on stacked up on both sides of the aisle. She was holding a piece of paper in her hand the same as I was and if looks could talk the body language would be, "I'm confused". I stopped and said, "I'm looking for "Ensure", are you looking for the same?" I knew she wasn't, but it was a good way to say, "maybe I can help". She told me she was looking for an incon product (belted diaper) for a family member and when I didn't find the exact named product she was looking for, "Prevail Belted Shield", I asked if a similar could be substituted? Story short, she made a call on her cell phone and didn't buy any incon products on that outing at Walgreens. She had other items in her cart so I assume her intent was to buy all the items on her list in one place (one stop shopping) which didn't happen.

Question ??? Are "belted" incon products such as "shields" in a category of there own because they are "belted"? In this case, I consider "belted shield" to mean belted "diaper", OR belted "brief". To me, a belted "shield" does not function like a pad, booster, or liner adding extra absorbency when needed. I maybe wrong, but in my opinion, the belted shield is a stand-alone "all-in-one" incon product. I think a simple short title to this product would/should be "belted diaper",...Keep It Simple Stupid (KISS).

Thought - Adam, you might want to consider adding a short simple page to your website that gives a short definition to the terms associated with incon products making the understanding of incon product terminology user-friendly.

One last thought Adam,....as the owner of Northshore Care Supply company, I hope you will embrace the idea of having employees that know incon product from personal experience as telephone sales team members of your company. I would encourage you to think outside the box, or better stated, think beyond the walls of your employee order deck where purchases of all products offered from your company are sold, or perhaps just incon products are offered by your company are sold via telephone purchase orders. Looking beyond the walls means job opportunities for part-time work at home employees.

Thought,...invision a disabled person working part-time from home as part of your customer sale support team. Again, this is just a thought, but I'm certain if there's a way of making it happen and the desire to turn a thought into reality YOUR the person with the ability to make it happen. Offering part-time telephone sales opportunities to the work from home disabled workforce with knowledge and experience in various types of incon products is a perfect fit for you as the employer and the work from home disabled person seeking employment. This very forum has no shortage of well-experienced individuals knowledgeable of many different types of incon products many of whom would welcome such job opportunities when available.

Hope these suggestions (thoughts) help.

Thanks for the great feedback. I know that product labeling and confusion does prevent a lot of people from getting the products they need. Belted products are especially hard to find now because they are almost completely gone. They were the original adult pull-up before adult pull-ups were invented. For some people with limited mobility they are still a better option. However, since 95% of people prefer the modern adult pullups, almost everyone is phasing out the Belted products. We no longer carry any ourselves as sales had shrunk to very low level.

I agree if would be very helpful to employ people that could work from home. I have been working on that for over a year already. It involves upgrading our phone system and customer service software which has proven more challenging than expected. We'll get there sooner or later. This will also allow us to go to 24/7 hours so people could work from home on the overnight shift or in different locations in US or around the world.

All the best,
Adam