Confirmed! They are back in business.
Well ... According to "Steve", they were always in business. He said that they have been severely short-staffed for some time now. So when a customer would call, they would rarely be able to pickup the phone. And unless a message was left, they could not contact the caller. I didn't ask why they didn't return the many emails that I read ISC forum-folks had left.
He also stated that they were very much back-logged on fulfilling orders. In my case, I had put in an order (I've been considering cloth since disposables are racking up the $$$'s) back in late December. It took them two months to get back to me!
I asked Steve if they were caught up with their backlog and he said "almost". He implied that in a few more weeks, they'll be back to normal.
So it sounds like they are back (or "always were") in business. If you call them, Steve said to leave a message and they will return the call. And if you email them, he asked for a little patience. I suggest for the pressing questions that you call rather than email. It sounds like that will get a better and faster response.
Hope this helps!
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